The Customer and the Changing Energy Landscape


In his speech, Iain Conn Centrica CEO talked about the rapidly changing energy landscape ‘a transformational moment for the energy industry, which bears comparison to the revolution we have seen in the communications sector over the past 20 years’. He focused  on  the consumer-driven trends that are transforming the energy market,  arguing that it is  customers who are the real enablers of change, and their behaviour is fundamental to where and how energy will be used. Iain considered the role that technology and big data will play in enabling those changes, the role natural gas will play in the future energy mix and  explored  policy pathways to achieve energy and climate change objectives more effectively.


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