Richard Hepworth
Richard Hepworth, Director of Digital Transformation at PwC has 20 years’ experience of digital transformation of Energy Retailing Businesses. He has worked with the both traditional and non-traditional energy retailers across Europe, developing a response to a rapidly changing market.
He leads digital transformation programs, developing new digital capabilities & operating models with a particular focus on omnichannel customer experience and advanced analytics for customer segmentation and propensity modelling.
.
Prior to joining PwC, Richard mainly worked for Accenture & British Gas. Since being a consultant, he has advised a number of energy & water retailers on their business & operational strategy. At British Gas he was responsible for pricing; customer propositions for Energy, Telco and Home Services; created the business case for its electricity market entry and helped restructure the business into segmented P&Ls.
Richard has been one of the project leaders on the recently launched PwC Disrupting Utilities project focussing on innovation in the market around connected homes.
Post your comments and questions for the speakers here